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Warranty Information

Should you experience or suspect a problem with your motorcycle during the warranty period, it must be taken immediately to an authorised CCM Dealer for the problem to be investigated.  It is important that you describe your problem thoroughly and in detail.

All claims under Warranty must be submitted through an authorised dealer.

Only when you present this warranty booklet will the dealer be able to advise you on rectification options.

Frequently Asked Questions

In the event of damage, does the CCM warranty also cover haulage costs to an authorised dealer?

Yes, but it is limited to areas where Breakdown Service is offered.

Is the CCM warranty valid for all authorized dealers?

Yes. Our official network is available to carry out replacements and/or repairs during the warranty cover period.

Can unauthorized dealers also carry out assistance services under warranty?

No.

What damages are covered by the warranty?

All those deriving from verified manufacturing defects.

How should I inform you of a change of address?

Sending an email to [email protected]

Can spare parts be directly purchased from CCM?

Yes.

How can I contact Customer Services?

By emailing us - [email protected] or calling us on 01204 544930

Can I use unleaded fuel on my CCM model?

Yes, but E5 is recommended.

How would you recommend I prepare my motorcycle for "winter storage"?

We recommend cleaning the motorcycle, disconnecting battery cables, draining all fuel from the tank, pouring just enough engine oil into the spark plugs threaded holes to spread a thin layer of oil on the cylinder inner walls. The motorcycle should be parked with the wheels off the ground and covered with the suitable canvas that will let condensation escape. While the motorcycle is left unused, battery charge should be ensured at regular intervals.