Book a service

[DanB]

Can’t see the button to book a service!

[Anonymous]

Servicing

You need to be logged in as a CCM Owner.

Thanks,

[Matt]

I have booked a service but as of yet still had no reply or confirmation also sent email direct to Ben Clues also no response
Communication at ccm is still very poor!
Bikes fantastic customer service is rubbish

[John Drogan]

Hello Matt
I’m sorry to hear you’ve not been able to achieve what you wanted. Ben is furloughed currently which mat explain his silence and the factory is not officially open yet.
What method did you use to book your service?
Steve Bridgeman is still working and is booking services in advance of the return of the mobile tech team – he can be reached at steven.bridgeman@ccm-motorcycles.net

[Matt]

Spoke some one at ccm two days before lock down left my details and someone was going to call me back,never happend so booked it on the ccm page but never had any confirmation
I’ve even sent an email asking if I can get bike serviced by a main dealer elsewhere but no reply to that either as yet

[John Drogan]

All I can do is apologise – I’m guessing that the extraneous circumstances of the pandemic have led to this situation as most people were furloughed immediately.
I will ask Steve Bridgeman to contact you to arrange the appointment.

[Former FT#239 owner]

Sadly same issue, been trying for over 2 weeks to book 1st service. With no response.

Book service has vanished from site.

• This reply was modified 2 years, 6 months ago by Former FT#239 owner.

[morph]

Sadly have the same problem HAS above.

1 contact CCM direct leave message on the phone option 5.
2 email steve know response.
3 email customer service know response.

JOHN is their any problem

[John Drogan]

Hello
Just checked and the BOOK A SERVICE page is still up – https://www.ccm-motorcycles.com/book-a-service/
I will dig out both your email addresses and ask the team to contract you.
Apologies for the inconvenience.
John

[Former FT#239 owner]

Thanks John. I can now see the “Servicing” tab when logged in to club CCM.

Look forward to someone following up re being able to book a service.

[morph]

Thanks John
Just to let you know, I am sorted now and would like to thank everybody for being part of a great team at CCM and sorting me out. STE & BEN are a credit to CCM. Thanks again John

[John Drogan]

Thank you and apologies for the issues you’ve had along the way.

[Former FT#239 owner]

Thanks John, 1st service now booked

[David 252]

Hi guys, just to balance out the comments, I book a service through the forum ‘service button’ then CCM called to arrange a day, today the mechanic called and suggested the day earlier. Great customer service, dispute lockdown, the world being weird, CCM have been great, not just great – above and beyond great.

[Former FT#239 owner]

Just had my FT serviced by Stuart, what a great experience. Wish all services were like this.

Stuart really knows his stuff and happy to share his knowledge.

No major issues with bike, but a couple of minor tweaks by Stuart have made a big difference.

Thanks

Andrew

[Author]

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