I have booked a service but as of yet still had no reply or confirmation also sent email direct to Ben Clues also no response
Communication at ccm is still very poor!
Bikes fantastic customer service is rubbish
I’m sorry to hear you’ve not been able to achieve what you wanted. Ben is furloughed currently which mat explain his silence and the factory is not officially open yet.
What method did you use to book your service?
Steve Bridgeman is still working and is booking services in advance of the return of the mobile tech team – he can be reached at email@example.com
Spoke some one at ccm two days before lock down left my details and someone was going to call me back,never happend so booked it on the ccm page but never had any confirmation
I’ve even sent an email asking if I can get bike serviced by a main dealer elsewhere but no reply to that either as yet
All I can do is apologise – I’m guessing that the extraneous circumstances of the pandemic have led to this situation as most people were furloughed immediately.
I will ask Steve Bridgeman to contact you to arrange the appointment.
Hi guys, just to balance out the comments, I book a service through the forum ‘service button’ then CCM called to arrange a day, today the mechanic called and suggested the day earlier. Great customer service, dispute lockdown, the world being weird, CCM have been great, not just great – above and beyond great.